refund policy

Return and Refund Policy
Last updated: September 19, 2020
Thank you for shopping at Wood Planks MX.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund and return policy. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms apply to any product you have purchased from us.
Interpretation and definitions
Interpretation
Words whose initial letter is capitalized have definite meanings under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.
Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) means Wood Planks MX, Otumba SN, MX, 50205.
Goods refer to items offered for sale on the Service.
Orders means a request by you to purchase our Products.
The service refers to the website.
The website refers to Wood Planks MX, accessible from https://www.woodplanksmx.com/
You means the person accessing or using the Service, or the company or other legal entity on behalf of which such person is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your order within 1 day without giving any reason to do so.
The term to cancel an Order is 1 day from its payment. As long as this has not been marked.
To exercise your right to cancel, you must inform us of your decision in a clear statement. You can inform us of your decision by:
By email: ventas@woodplanksmx.com
By visiting this page on our website: https://www.woodplanksmx.com/
We will refund you no later than 14 days from the day we receive the returned Products. We will use the same means of payment that you used for the Order and you will not incur any charge for such a refund.

Conditions for returns

For Products to be eligible for a return, please ensure that:

Goods were purchased in the last 7 days
The products are in the original packaging.
The following products cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods that by their nature are not suitable for return, deteriorate rapidly or when the expiration date has passed.
The supply of Goods which are not suitable for return for reasons of health protection or hygiene and which have been opened after delivery.
The supply of Goods which, after delivery, depending on their nature, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returned goods

You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address:
Luis G. Urbina # 104, Gran Morada, Toluca. Edo. de México CP: 50010

We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend an insured and traceable mail service. We cannot issue a refund without actual receipt of the Products or proof of the return received.
Gifts
If Products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the Products were not marked as a gift when purchased, or if the gift was shipped in the Order to be given to You at a later time, We will send the refund to the gift.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: ventas@woodplanksmx.com
By visiting this page on our website: https://www.woodplanksmx.com/